Shipping policy
Reflectum Shipping Policy
Effective Date: 26 August 2026
Last Updated: 26 August 2026
At Reflectum, we deliver our beauty essentials across South Africa using Aramex Store-to-Door delivery.
We aim to make your order experience as simple and reliable as possible. Please read the following shipping information before placing your order.
1. Delivery Areas
Reflectum currently ships within South Africa only.
Orders are delivered using Aramex Store-to-Door, meaning your order is delivered to the delivery address provided during checkout.
Please ensure that your delivery address, contact number and other delivery information are accurate and complete.
2. Delivery Time
Our estimated delivery timeframe is:
8–11 business days
The delivery timeframe generally begins once your order has been processed and handed over for shipment.
Business days exclude Saturdays, Sundays and South African public holidays.
Delivery times are estimates and may vary depending on the destination, courier operations and circumstances outside Reflectum's reasonable control.
3. Courier Service
Reflectum uses:
Aramex Store-to-Door
Once your order has been dispatched, you may receive tracking information where tracking is available.
Customers should use the tracking information provided to monitor the progress of their shipment.
4. Courier Delays
Reflectum aims to dispatch orders as quickly as reasonably possible.
However, once an order has been handed to the courier, delivery is dependent on the courier's network and operations.
Reflectum is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
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courier delays;
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incorrect or incomplete delivery information;
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failed delivery attempts;
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severe weather;
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natural disasters;
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strikes or industrial action;
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public emergencies;
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road closures or transport disruptions;
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unforeseen operational disruptions;
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incorrect customer contact information; or
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other events beyond Reflectum's reasonable control.
Where a delay occurs, Reflectum will reasonably assist the customer in communicating with the courier and investigating the shipment.
This does not remove or limit any consumer right that cannot legally be excluded under South African law.
5. Delays Beyond the Estimated Delivery Period
The stated 8–11 business day period is an estimated delivery timeframe and not a guarantee that every order will arrive within exactly 11 business days.
If your order has not arrived after the estimated delivery period, please contact us at:
Please provide your order number so that we can investigate the shipment.
Where applicable South African consumer law gives you a right to cancel an order or receive another remedy because of an unreasonable delivery delay or failure to deliver, those rights remain unaffected by this policy.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check:
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Full name;
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Street address;
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Suburb;
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City;
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Province;
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Postal code; and
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Contact telephone number.
If incorrect information provided by the customer causes a failed delivery, additional delivery or return costs may arise.
Where permitted by law, the customer may be responsible for reasonable additional costs resulting from incorrect information supplied by the customer.
7. Failed Delivery Attempts
Aramex may attempt to deliver your order to the address supplied at checkout.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is unavailable, or another issue prevents delivery, the courier may make further arrangements in accordance with its delivery procedures.
Customers should respond promptly to courier communications to avoid unnecessary delays.
8. Tracking
Where tracking is available, Reflectum will provide the relevant tracking information after dispatch.
Customers can use the tracking information to monitor their shipment.
Tracking information may take some time to update after an order has been handed to the courier.
9. Lost or Missing Parcels
If your parcel appears to be lost, missing or incorrectly marked as delivered, please contact Reflectum at:
We will investigate the matter with the courier.
Customers should not place a second order solely because a shipment appears delayed without first contacting Reflectum.
10. Damaged Deliveries
If your package arrives visibly damaged, please take photographs of:
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the outer packaging;
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the shipping label;
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any visible damage; and
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the product itself.
Contact Reflectum as soon as reasonably possible at:
We will investigate the matter and provide the appropriate remedy where required under applicable law.
Nothing in this section limits a consumer's statutory rights relating to defective or damaged goods.
11. Delivery Fees
Applicable delivery charges will be displayed at checkout before the customer completes the purchase.
Where Reflectum offers free delivery or a delivery promotion, the applicable terms and minimum order requirements will be clearly communicated during the promotion.
12. Orders and Processing
Orders are processed after successful payment has been received.
Processing times may vary depending on order volume, product availability and other operational circumstances.
Customers will be notified where a significant issue affecting the processing of an order arises.
13. Public Holidays and Peak Periods
During periods of unusually high demand, promotional campaigns, public holidays or major shopping periods, delivery may take longer than the standard estimated timeframe.
We recommend placing orders in advance when purchasing products for a specific event or date.
14. International Shipping
Reflectum currently does not offer international shipping.
We currently deliver within South Africa only.
15. Changes to Delivery Information
If you need to change your delivery address after placing an order, contact Reflectum as soon as possible at:
We cannot guarantee that an address can be changed once an order has been processed or handed to the courier.
16. Third-Party Courier Services
Reflectum uses Aramex as its delivery provider.
Although we work with the courier to facilitate delivery, certain aspects of the delivery process are outside Reflectum's direct control.
Reflectum will reasonably assist customers with delivery-related enquiries and courier investigations.
Reflectum cannot guarantee the internal operating procedures, delivery schedules or actions of a third-party courier.
17. Limitation of Liability
To the maximum extent permitted by South African law, Reflectum will not be responsible for losses or delays caused by circumstances outside Reflectum's reasonable control, including courier disruptions, incorrect information supplied by the customer, natural events, public emergencies, strikes or other unforeseen circumstances.
Nothing in this policy excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by South African law.
18. Consumer Rights
This Shipping Policy does not replace or limit any mandatory rights available to consumers under applicable South African law, including rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Where applicable law provides a consumer with a right that conflicts with this policy, the applicable law will prevail.
19. Contact Us
For shipping, tracking or delivery enquiries:
Reflectum
Email: reflectum7@gmail.com
Country: South Africa
Please include your order number when contacting us about an existing order so that we can assist you as efficiently as possible.
Thank you for shopping with Reflectum 🇿🇦
Reflectum — Your beauty. Your space. Anywhere.